Privacy Policy
Effective date: July 26, 2026 Last updated: July 26, 2026
SRVCheck.com ("SRVCheck") is a server resource monitoring platform operated by EXTRAVM LLC ("EXTRAVM", "we", "us", or "our"). This Privacy Policy explains how we collect, use, store, and protect information in connection with the website at https://srvcheck.com and the associated monitoring agent software and platform (together, the "Service").
EXTRAVM LLC is the legal entity responsible for the Service and is the data controller for the personal data described in this Policy, except where stated otherwise in Section 5.
By creating an account or installing the SRVCheck agent, you agree to the practices described below. If you do not agree, please do not use the Service.
1. Who we are and how to contact us
EXTRAVM LLC, a limited liability company organised under the laws of Delaware, United States 1151 Walker Rd Ste 100 PMB 262 Dover, DE 19904 Email: [email protected]
2. Information we collect
2.1 Account information
When you register, we collect the information you provide, such as your name, email address, company or organisation name, and billing details where a paid plan is used. Payment details are not stored on our paltform, and are strictly handled by the payment processor, Stripe.com.
2.2 Server metrics collected by the agent
The SRVCheck agent runs on Linux and Windows servers that you control and transmits operational telemetry to our platform. Depending on your configuration, this may include:
- CPU, memory, swap, disk usage and disk I/O
- Network throughput and interface statistics
- System load, uptime, and boot time
- Operating system, kernel version, distribution, and architecture
- Hostname, and the server's public and/or private IP address
- Running process and service names, resource consumption per process, and process counts
- Filesystem mount points and capacity
- Agent version and configuration state
- Timestamps associated with each of the above
The agent does not read, transmit, or store the contents of your files, databases, application data, environment variables, credentials, or user data residing on your servers. It collects operational resource metrics only.
You should be aware that hostnames, process names, and command-line arguments may incidentally reveal information about your infrastructure. We recommend you avoid embedding secrets in process arguments on monitored hosts.
2.3 Alerting and notification data
To deliver alerts we store your configured thresholds and the contact destinations you supply, such as email addresses, phone numbers for SMS, webhook URLs, or third-party chat integration identifiers.
2.4 Website and usage data
When you use the web dashboard we collect standard technical data including IP address, browser type and version, device and operating system, referring page, pages viewed, and timestamps. We also record security-relevant events such as login attempts, API key usage, and changes to account settings.
2.5 Support communications
If you contact us for support, we may retain your correspondence and any information you choose to include in it.
2.6 Cookies
We use cookies that are strictly necessary to operate the Service, including session authentication and security.
3. How we use information
We use the information described above to:
- Provide, operate, and maintain the Service, including displaying your metrics and historical trends
- Evaluate thresholds and deliver alerts and notifications
- Authenticate you and secure your account
- Provide technical support and respond to your enquiries
- Monitor and improve the reliability, performance, and accuracy of the Service, including quality control of our own collection and alerting pipeline
- Bill you and manage your subscription
- Detect, investigate, and prevent fraud, abuse, and security incidents
- Comply with our legal obligations
3.1 Staff access to your data
Your monitoring data is confidential. Our staff may access statistical and metric data associated with your account only where necessary to:
- Investigate or resolve a technical support request you have raised
- Diagnose faults, data-quality issues, or anomalies in the platform
- Investigate a suspected security incident, abuse, or breach of our terms
- Comply with a valid legal obligation
4. We do not sell or share your data
We do not sell, rent, licence, or trade your data. We do not share your monitoring data with advertisers, data brokers, or other third parties for their own purposes, and we do not use your data to train machine learning models offered to other customers.
The only circumstances in which your information leaves our direct control are:
Service providers (sub-processors). We rely on a limited number of vendors to run the Service - for example delivery for alerts, error monitoring, and payment processing.
Third-party integrations you configure. If you connect the Service to an external destination such as a webhook endpoint, Slack, PagerDuty, or similar, we will transmit alert data to that destination at your direction. Their handling of that data is governed by their own privacy policies.
5. Security
We protect your data using measures including encryption in transit (TLS) between the agent, the dashboard, and our platform; per-account API keys and tokens that you can revoke at any time; role-based access controls and logging of internal access; regular patching of our infrastructure.
No system is perfectly secure. If we become aware of a breach affecting your personal data, we will notify you and any relevant supervisory authority without undue delay and within the timeframes required by applicable law.
6. Your rights
Depending on where you live, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
- Receive a copy of your data
- Withdraw consent where processing is based on consent
- Lodge a complaint with your local data protection authority
Most of these can be exercised directly in your account settings. Otherwise, contact us at [email protected] and we will respond within 15 days.
California residents: we do not sell or share personal information as those terms are defined under the CCPA/CPRA, and we have not done so in the preceding twelve months. We do not process sensitive personal information for purposes of inferring characteristics.
7. Changes to this policy
We may update this Policy from time to time. If we make material changes we will notify account holders by email or through the dashboard. The "last updated" date above indicates the most recent revision.
8. Contact
Questions, requests, or complaints about this Policy should be sent to [email protected].